Desert Sage Health Centers (DSHC) is looking for the right candidate to assist in bridging the gap between our communities and the health and social services systems in Elmore County. The selected candidate will be not only dynamic and outgoing but strong in cultural knowledge and competence; comfortable with change; hold the ability to connect and empathize with community members, and posses the energy and passion for serving the community they live in regardless of socioeconomic status. Below are the responsibilities and requirements for the position, let us know if you are the right candidate.
1. Educate community members about how to use health and social services systems:
- Build relationships and interact professionally with local community partners, health, and social service providers
- Educate the health and social services systems about community needs
- Serve as the primary point of connection and referral between the patient and community resources
- Connect patients with Patient Resource Coordinator to be screened for additional program and services when indicated
2. Promote patient wellness by creating stronger connections between DSHC healthcare teams (medical, dental, and behavioral health) and patients in the community:
- Function as an integral member of the clinic’s care teams by collaboratively working with providers and care coordinators to identify patients who need outreach, and coordinating those services and visits
- Help patients to manage chronic conditions through education about their treatment plan and working with the provider to ensure the plan is acceptable to the patient.
- Follow up with patients who have frequent healthcare needs such as frequent ER visits, hospital admissions, specialty care, home care, behavioral health needs
- Ensure a strong connection to the patient's care team by communicating frequently through documentation and collaboration with care teams.
- Improve quality of care by aiding communication between provider and patient to clarify goals, patient self-management skills, needed resources, etc.
- Alert providers or other appropriate agencies with concerns regarding patient health or safety.
3. Provide direct services (at clinic, patient’s homes, or other places in the community) including:
- Lifestyle and survey assessments, including screenings for social determinants of health; document these assessments in patient's chart
- Increase patient self-efficacy to achieve wellness
- Educate patients on maintaining wellness and managing chronic conditions; identify and help patient to overcome barriers to screening
- Assessments of patient's skills, home environment, care plan progress, etc., and work with care teams to better serve the patient based on these assessments
4. Demonstrate effectiveness of these activities by logging, tracking, and documenting patient contact, outcomes, barriers identified, referrals made, etc.
5. Assist patients to medical, dental, or behavioral health appointments
- Safely operate DSHC patient transportation van
- Load, unload, secure and transport patients safely to destination
- Accurately log patient trips and identified issues/incidents, and fill out all paperwork
- Inspect and clean van before and after trips; maintain vehicle cleanliness throughout
- Maintain HIPAA compliance in documentation and during patient transports
- Make ongoing recommendations for improvement to DSHC's van program including scheduling, incidents, patient communication, etc.
6. Maintain a professional image and attitude toward patients, visitors, and co-workers.
- Must have strong community connections and reputation
- Behavioral health or medical background a plus, but not required
- Must be comfortable providing care in patients’ homes
- Must have a valid driver’s license, and clean driving record as demonstrated by Idaho DMV report; no infractions in the past 5 years
- Must be able to pass a pre-employment drug screen
- Spanish/English bilingual strongly preferred
- Must be able to accurately complete patient transport logs and incident logs
- Must be able to understand and operate GPS devices and cell phones
- Must be physically able to step up and down steps, safely secure patients for transport, lift up to 50 lbs, and transport wheelchair patients on paved and unpaved surfaces.
- Must be able to understand and operate a computer and associated business applications including the electronic health record, Microsoft Office applications (Word, Excel, etc.)
- Must be able to clearly and accurately document patient interactions
Job Type: Full-time
- High school or equivalent (Preferred)
- English/Spanish (Preferred)
- United States (Preferred)
- 25% (Preferred)
- On the road
- Health insurance
- Dental insurance
- Retirement plan
- Paid time off
- Monday to Friday
- 8-hour shift
For full job description and application: Apply here