Join the IPCA team and support Idaho's amazing community health centers!
Position: Training, Technical Assistance & Program Coordinator
Reports to: Deputy Director/Operations Director
Hours: Full Time
FLSA Status: Non-Exempt, Hourly
Date: December 2019
The Idaho Primary Care Association (IPCA) is a private, non-profit organization whose mission is to promote and support vibrant, effective community health centers in providing accessible, affordable and high quality healthcare to all Idahoans.
The Training, Technical Assistance and Program Coordinator reports to the Deputy Director/Operations Director and supports training, technical assistance (T/TA) and other program activities across IPCA. This position may have opportunities to plan and implement other special projects and resource development.
- Provide a high level of customer service internally and externally.
- Implement standardized processes for training delivery.
- Coordinate delivery of web-based learning activities including set-up, hosting and trouble-shooting webinars using web conferencing system.
- Develop and disseminate information about programs and available resources for T/TA including creating materials and messages to promote training opportunities and assisting with website updates around T/TA efforts.
- Coordinate logistics including registration, speakers, location, materials, vendor contract administration and invoice reconciliation.
- Provide on-site support for in-person meetings and events, including audiovisual support and notetaking
- Track and document T/TA activities; participate in evaluation of training services to continuously improve services offered.
- Assist with assessing T/TA needs and planning T/TA activities in response to organizational strategic plans, needs assessments, environmental changes, challenges and opportunities.
- Assist with data entry including evaluation summaries, creation of charts/graphs/tables, and other evaluation documents for reports and presentations.
- Maintain and promote T/TA materials and other resources via community website and direct email.
- Compile and maintain up-to-date reference list of relevant trainings offered by IPCA and other entities.
- Provide program support to program leads, including drafting grant applications and progress reports, research, taking meeting minutes and other tasks as assigned.
- Organize and manage project files on SharePoint/server.
- Provide back-up support to Administrative Assistant, including answering phones as needed.
- Assume other responsibilities as directed by supervisor.
- Strong customer service skills.
- Demonstrated technology systems expertise to meet responsibilities of delivering web-based learning (such as GoToMeeting and Webinar), including quickly resolving technical issues.
- Able to anticipate upcoming events, deadlines, expectations.
- Excellent personal organizational skills with demonstrated ability to successfully manage long-term and short-term projects simultaneously and to prioritize multiple tasks.
- Strong computer skills, including thorough knowledge of Word, Excel, PowerPoint, Outlook, SharePoint and web-based tools like Survey Monkey, etc.
- Ability to work independently and as a team member and to work effectively with diverse people.
- Demonstrated ability to communicate clearly, positively and professionally, both verbally and in writing.
- Ability to travel in-state and out-of-state.
- At least 2 years related professional experience required.
- Demonstrated event planning experience.
- Bachelor's Degree preferred, or equivalent combination of education, training, and experience
- Experience in a community health center is preferred; knowledge of healthcare industry and environment helpful.
This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones and copiers.
This is largely a sedentary role, with a significant portion of the day spent at the computer; however, this position would require the ability to lift training materials and bend or stand as necessary.
Position Type and Expected Hours of Work
This is a full-time non-exempt, hourly position. Normal days and hours of work are Monday through Friday, 8:00 a.m. to 5:00 p.m. Extended hours due to company business may be required.
Travel, including driving and flying, is expected for this position. Up to 20% for training events.
If interested and qualified for this position, please submit a resume, cover letter and completed application for employment. Application materials should demonstrate or address the qualifications above. Submit via email to:
Idaho Primary Care Association
1087 W River St., Ste 160
Boise, ID 83702
IPCA is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.