Terry Reilly Health Services Launches Health Literacy Project
In the complex and changing U.S. healthcare environment, health literacy is essential for an individual to successfully take responsibility for their own health and well-being.
Health literacy is the degree to which individuals have the capacity to obtain, process, and understand basic health information and services needed to make appropriate health decisions. Idaho's CHCs have patients with diverse information needs, including those related to cultural differences, language, age, ability, and literacy skills. According to the National Assessment of Adult Literacy, 9 out of 10 adults may lack the skills needed to manage their health and prevent disease. To address this ongoing challenge, Terry Reilly Health Services will develop, implement, and evaluate programs and provide resources to improve patient understanding.
1. Prepare for practice change
- Tasks include: creation of a dedicated team, a board approved plan of action and a heath literacy training curriculum.
2. Assess patients level of health literacy
- Tasks include: standardized health literacy assessment, embedded results in EMR and integrated workflow from front to back office.
3. Adopt and use health literacy best practices across all verbal, written and visual communication
- Tasks include: provide training and standardize terminology, identify how to use health literacy to improve medication reconciliation, pilot pharmacy intervention and conduct a review of resources at the end of 2017 and identify remaining gaps