IPCA is Hiring for a Director of Operations / Deputy Director

The Deputy Director/Director of Operations reports to the CEO and supports the CEO in the development and implementation of strategic plans and policies and provides leadership and direction to staff as directed by the CEO. This position also has responsibility for development and implementation of initiatives to strengthen and expand the health center network in Idaho, oversight of IPCA’s training and technical assistance program, and supervision of the implementation of special projects and resource development.


Deputy Director Operations

  • Assist CEO in strategic and organizational planning
  • Provide leadership and direction to staff as directed by, or in absence of CEO
  • Manage BPHC grant application and reporting
  • Assist the CEO in the preparation of reports, budgets, and formal communications with outside agencies and individuals
  • In conjunction with IPCA leadership, develop and maintain organizational policies and procedures, and ensure compliance with IPCA policies (Personnel, Board, Bylaws, Financial, Employee Benefits, and others as needed)
  • Supervise staff and oversee administrative operations as assigned by CEO


  • Implement statewide growth initiatives
  • Provide technical assistance to communities exploring or working towards the development of new primary care access points through the community health center program (e.g. community needs assessment, meeting with community members to educate about the health center program model, expectations, building community support, and the federal application process)
  • Provide technical assistance to existing health center organizations to expand services, capacity, and access points
  • Conduct research and provide technical assistance as it relates to strategic priorities and new initiatives
  • Identify opportunities and promote collaboration to foster health center resource development within the framework of the IPCA strategic plan

Training and Technical Assistance

  • Conduct training and technical assistance needs assessment of health centers
  • Develop training and technical assistance strategies and manage training activities in response to organizational strategic plans and needs assessments, keeping a detailed training schedule and assuring IPCA meet grant obligations
  • Collaborate with other entities to leverage resources for health center training and technical assistance
  • Serve as a resource to health centers in meeting their program requirements (e.g. compliance with 330 program expectations, FTCA, healthcare and business plans, UDS reporting requirements, shortage designations, administrative policies and procedures, sliding fee, and governance)
  • Participate in ongoing educational opportunities, such as technical assistance calls, webinars, and state, regional and national-level meetings and conferences as appropriate to areas of responsibility
  • Assume other responsibilities as directed by the CEO

Required Education and Experience

  • Bachelor’s degree required
  • Two years of related experience
  • Demonstrated experience in and knowledge of Community Health Center program expectations and Primary Care Association role and responsibilities
  • Experience in program development, operations and project management
  • Excellent interpersonal and communications skills, including strong writing skills
  • Excellent organizational skills and ability to manage and prioritize multiple tasks
  • Ability to work as a team member and work effectively with diverse people
  • Ability to travel in-state and out-of-state

Preferred Education and Experience

  • Master’s degree in applicable field
  • FQHC experience
  • Experience in managing membership training programs
  • Experience in Association operations management
  • Experience in healthcare industry and/or nonprofit sector preferred

Supervisory Responsibility

This position has supervisory responsibilities.

Work Environment

This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

Physical Demands

This is largely a sedentary role with some filing required. This would require the ability to lift files, open filing cabinets, and bend or stand as necessary.

Position Type and Expected Hours of Work

This is a full-time position. Days and hours of work are generally Monday through Friday, 8:00 a.m. to 5 p.m.


Travel in and out of state, approximately 10% of the time.



If interested and qualified for this position, please submit a resume, cover letter and completed application for employment. Application materials should demonstrate or address the qualifications above.  Submit application materials via email to:

Idaho Primary Care Association

Human Resources



IPCA is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.

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